SNAFU Designs Frequently Asked Questions

Does SNAFU offer other styles of greeting cards?
Yes. In addition to the humorous cartoon cards you see on this web site, we carry a line of floral greeting cards, Glenhill Greetings. See them at www.glenhillgreetings.com

Does SNAFU sell other products?
No, at this time, we only sell greeting cards, but we hope to expand into other products in the future.

How much do SNAFU cards retail for?
Our cards retail for $2.50 per card.

How much do SNAFU cards wholesale for?
Our cards wholesale for $15.00 per dozen or $7.50 per half-dozen. That breaks down to $1.25 per card, which is 50% of the card’s retail price ($2.50). Each card is accompanied by a white wove cotton envelope.

What size are the cards?
Our cards measure slightly smaller than 5” x 7” and are printed on sturdy 12-point card stock paper. Each card is accompanied by a white wove cotton envelope.

Does SNAFU have a return policy?
We do not have a formal return policy. But it is very important to us that our customers are happy, so if a design is not selling at all for you, we will do our best to resolve the problem. Most likely this would involve a credit for the cards that did not sell.

What do I do if the cards arrive, and they are damaged?
In the rare event that your cards arrive damaged, call us and we will issue a UPS call tag to pick up the damaged cards, and ship out a new order to you.

Does SNAFU carry Holiday cards (i.e. Christmas, Valentines Day. etc.)?
Along with our “everyday” cards (such as Birthday, Thank You, and Friendship, etc.), we currently only offer Christmas cards. We are hoping to expand into Valentines Day and Mother’s Day cards in the near future.

Do SNAFU cards come with category header cards?
Yes, included with each dozen or half-dozen package of cards is a category header card on which is printed the category that particular design falls under (i.e. Birthday, Friendship, Get Well, etc.). This header can either be displayed behind the cards or can be folded to display under the bottom front of the cards.

When I request a catalog, what do you send me?
You will receive our 24-page color catalog. Included in the catalog is an order form.

Once I place an order, how long before my cards arrive?
That depends on where you live. SNAFU Designs is located in St. Paul, Minnesota. Orders almost always ship the day after we receive them. So a customer usually receives their cards within a week of faxing an order to us. Orders mailed to us, take a few days longer.

How are orders shipped?
We ship orders using UPS Ground Service, unless we are shipping cards to Alaska or Canada. In which case, we usually use the United States Postal Service.

How much does shipping cost?
That varies with the size of the order and how far we have to ship the cards. We charge the UPS Ground rate.Your shipping charge usually will fall somewhere between $4.00 and $9.00, again depending on size of the order and where the order is shipping to.

Is there a minimum order and reorder amount?
On our order form, it says that our minimum order is $75.00 and our minimum reorder is $50.00, but we are not strict on this. If you want to place a smaller order than the stated minimum, that's not a problem.

Can I order designs in half-dozens, or do I have to order designs in full dozens?
You can order our cards either in half-dozen or in full dozens. Whichever works better for you.

If I want to order a design, how many do I have to order of it?
You must order at least a half-dozens (six) of a design.

What is a "Bestseller Order" or "Fast Order"?
With a Bestseller Order, we pick the cards for you, putting together an order of proven bestsellers based on the size of the order you choose. This option has proven to be very popular for many overworked store owners.

What size is a "Bestseller Order/Fast Order"?
The size of the Bestseller order is completely up to you. First decide if you need a display or not. If you do, simply select a display size from the choices presented to you on the form. Then decide whether you want to fill each pocket of the display with card quantities of half-dozens or full dozens.

If you don't need a display, just choose the number of different designs you want in your order in either half-dozen or full dozen quantities. We'll take care of the rest for you! It's called the "Fast Order Option" because it literally takes less than a minute of your time to place an order this way.

What is included in a "Bestseller Order/Fast Order"?
You will receive an assortment of different designs that we choose for you, and know to be proven bestsellers. For example, if you ordered our 36 pocket floor display you would receive 36 unique designs in quantites of either six cards or twelve cards depending on your preference, and you would receive an equal number of envelopes. Typically, at least half of your order will be made up of birthday cards. We fill in the rest of the order with cards from our other categories (i.e. Thank You, Friendship, Congratulations, etc...).

If you feel that a few of our cards might be too off-color or risque for your customers, your Bestseller Order can be tailored not to include any of these cards. You will be asked about this when we telephone you to confirm your address. We can also answer any other questions you may have at this time.

How do I pay for my "Bestseller Order"?
Shortly after placing your order, you will receive a telephone call from us to confirm your order amount, address, and to get a credit card number from you (we accept Visa, MasterCard and American Express). We also can ship orders C.O.D. or if you want to prepay the order with a check, that can be done as well. After your first order, we can set up net 30 day terms if you like.

How do I reorder?
Whenever you order from SNAFU, we always include a updated catalog with your order. When you are running low on our cards or if you want to add more cards to the ones you already have, you can use the order form in that catalog and simply fax or mail it to us. You can also call us and give us your order over the telephone at 1-800-766-5786.

Can I order on your site?
Yes! Go to our Card Samples page, to access the 200+ different designs available, or place a Bestseller Order and we'll select the cards for you.

How do I pay for an order?
We prefer to have the first order paid for with a credit card (Visa, MasterCard or American Express). You can also prepay for an order or do it C.O.D. (money order of cashier's check). Once you have ordered with us, we can set up terms. We will need at least three business references along with bank account information (acct. number and name and telephone number of contact person we can speak to at the bank).

Can I work with a sales rep?
Yes, we love it when you work with one of our sales reps! Unfortunately, there are some parts of the country where we do not have representation, yet. In that case, please call SNAFU if you have any questions or we can even help you put together an order over the telephone. You can reach us at: 1-800-766-5786 during regular business hours Monday through Friday (CST).

Can I place an order WITHOUT using a sales rep?
Yes, we know that some buyers prefer ordering on their own rather than working with a sales person. It's completely up to you.

Do you sell your cards to stores outside of the United States?
At this time, we sell our cards to several stores in Canada. As for other countries, unless you are talking about a very large order, international shipping is so expensive, it’s not worth it and ends up costing too much. Although, if you work with a Freight Forwarder in the United States we are happy to ship to you.

Do I have to order a display when I order?
No, you can order our greeting cards with or without a display.

What type and size of displays do you offer?
We sell a variety of different size displays. Mainly, we sell the white wire spinner variety that either stands on the floor or sits on a counter top. We sell one style and size acrylic display, which is quite a bit more expensive than the rest of our wire displays. Specific details on prices and sizes of our display can be found at: http://www.snafudesigns.com/display.html or on the order form that is mailed with our catalog.

Do I have to pay for a display or is it free?
If you order a display and fill it with full-dozens of with SNAFU cards, the display is FREE! Otherwise, we sell displays at our cost. The cost to ship the display to you is rolled into the price of the displays, so there is no additional shipping charge on top of the display price.

Can I order a display WITHOUT ordering any greeting cards from SNAFU?
No. At this time, we are unable to sell our displays without a card order.

If I order a display, do I have to fill the display completely with SNAFU cards?
If you order a display, you do not have to fill the display completely with our cards. For example, you could order 24 dozen cards and purchase one of our 48 pocket displays.

Does the display come with a sign?
Yes, when you order a display, you get a colorful 6” x 8” SNAFU sign that attaches to the top of the display. If you are not ordering a display from us, but would still like a display sign, just let us know.

Please call 1-800-766-5786 or email your questions to info@snafudesigns.com. Thanks for your interest!

	General Questions Does SNAFU offer other styles of cards? Does SNAFU sell other products? How much do SNAFU cards retail for? How much do SNAFU cards wholesale for? What size are the cards? Does SNAFU have a return policy? What do I do if the cards arrive, and they are damaged? Does SNAFU carry Holiday cards (i.e. Christmas, Valentines Day. etc.)? Do SNAFU cards come with category headers? Ordering Questions How do I place an order? When I request a catalog, what do you send me? Once I place an order, how long before my cards arrive? How are orders shipped? How much does shipping cost? Is there a minimum order and reorder amount? Can I order designs in half dozens, or do I have to order designs in full dozens? If I want to order a design, how many do I have to order of it? - - - Fast Order or Bestseller Order Option - - - What is a “Fast Order” or “Bestseller Order”? What size is a "Bestseller Order/Fast Order"? What comes in a “Fast Order”? How do I pay for a “Fast Order”? - - - - - - - - - - - - - - - - - - - - - - - - - - - How do I reorder? Can I order on your site? How do I pay for an order? Can I work with a sales rep? Can I place an order WITHOUT using a sales rep? Do you sell your cards to stores outside of the United States? Display Questions Do I have to order a display when I order? What type and size of displays do you offer? Do I have to pay for the display or is it free? Can I order a display WITHOUT ordering any greeting cards from SNAFU? If I order a display, do I have to fill the display completely with SNAFU cards? Does the display come with a sign? General Questions Does SNAFU offer other styles of greeting cards? Yes. In addition to the humorous cartoon cards you see on this web site, we carry a line of floral greeting cards, Glenhill Greetings. See them at www.glenhillgreetings.com Does SNAFU sell other products? No, at this time, we only sell greeting cards, but we hope to expand into other products in the future. How much do SNAFU cards retail for? Our cards retail for $2.50 per card. How much do SNAFU cards wholesale for? Our cards wholesale for $15.00 per dozen or $7.50 per half-dozen. That breaks down to $1.25 per card, which is 50% of the card’s retail price ($2.50). Each card is accompanied by a white wove cotton envelope. What size are the cards? Our cards measure slightly smaller than 5” x 7” and are printed on sturdy 12-point card stock paper. Each card is accompanied by a white wove cotton envelope. Does SNAFU have a return policy? We do not have a formal return policy. But it is very important to us that our customers are happy, so if a design is not selling at all for you, we will do our best to resolve the problem. Most likely this would involve a credit for the cards that did not sell. What do I do if the cards arrive, and they are damaged? In the rare event that your cards arrive damaged, call us and we will issue a UPS call tag to pick up the damaged cards, and ship out a new order to you. Does SNAFU carry Holiday cards (i.e. Christmas, Valentines Day. etc.)? Along with our “everyday” cards (such as Birthday, Thank You, and Friendship, etc.), we currently only offer Christmas cards. We are hoping to expand into Valentines Day and Mother’s Day cards in the near future. Do SNAFU cards come with category header cards? Yes, included with each dozen or half-dozen package of cards is a category header card on which is printed the category that particular design falls under (i.e. Birthday, Friendship, Get Well, etc.). This header can either be displayed behind the cards or can be folded to display under the bottom front of the cards. Ordering Questions How do I place an order? You have several options: You can work with a sales representative if we have one in your area. You can email or call us for their name and telephone number at 1-800-766-5786. You can place your order online, selecting your own cards on our secure site. Or you can take advantage of our Fast Order Option where we pick the cards for you (for more info on Fast Order, see below)! Or, you can request a catalog: http://www.snafudesigns.com/request.html and write the order yourself. If you choose to request a catalog and put the order together yourself, once you have completed it, you can then either fax it to us at 1-651-698-8661, mail it to us: SNAFU Designs 2500 University Ave. W #C10, St. Paul, MN 55114, or call the order in on the telephone 1-800-766-5786 or 1-651-698-8581. When I request a catalog, what do you send me? You will receive our 24-page color catalog. Included in the catalog is an order form. Once I place an order, how long before my cards arrive? That depends on where you live. SNAFU Designs is located in St. Paul, Minnesota. Orders almost always ship the day after we receive them. So a customer usually receives their cards within a week of faxing an order to us. Orders mailed to us, take a few days longer. How are orders shipped? We ship orders using UPS Ground Service, unless we are shipping cards to Alaska or Canada. In which case, we usually use the United States Postal Service. How much does shipping cost? That varies with the size of the order and how far we have to ship the cards. We charge the UPS Ground rate.Your shipping charge usually will fall somewhere between $4.00 and $9.00, again depending on size of the order and where the order is shipping to. Is there a minimum order and reorder amount? On our order form, it says that our minimum order is $75.00 and our minimum reorder is $50.00, but we are not strict on this. If you want to place a smaller order than the stated minimum, that's not a problem. Can I order designs in half-dozens, or do I have to order designs in full dozens? You can order our cards either in half-dozen or in full dozens. Whichever works better for you. If I want to order a design, how many do I have to order of it? You must order at least a half-dozens (six) of a design. What is a "Bestseller Order" or "Fast Order"? With a Bestseller Order, we pick the cards for you, putting together an order of proven bestsellers based on the size of the order you choose. This option has proven to be very popular for many overworked store owners. What size is a "Bestseller Order/Fast Order"? The size of the Bestseller order is completely up to you. First decide if you need a display or not. If you do, simply select a display size from the choices presented to you on the form. Then decide whether you want to fill each pocket of the display with card quantities of half-dozens or full dozens. If you don't need a display, just choose the number of different designs you want in your order in either half-dozen or full dozen quantities. We'll take care of the rest for you! It's called the "Fast Order Option" because it literally takes less than a minute of your time to place an order this way. What is included in a "Bestseller Order/Fast Order"? You will receive an assortment of different designs that we choose for you, and know to be proven bestsellers. For example, if you ordered our 36 pocket floor display you would receive 36 unique designs in quantites of either six cards or twelve cards depending on your preference, and you would receive an equal number of envelopes. Typically, at least half of your order will be made up of birthday cards. We fill in the rest of the order with cards from our other categories (i.e. Thank You, Friendship, Congratulations, etc...). If you feel that a few of our cards might be too off-color or risque for your customers, your Bestseller Order can be tailored not to include any of these cards. You will be asked about this when we telephone you to confirm your address. We can also answer any other questions you may have at this time. How do I pay for my "Bestseller Order"? Shortly after placing your order, you will receive a telephone call from us to confirm your order amount, address, and to get a credit card number from you (we accept Visa, MasterCard and American Express). We also can ship orders C.O.D. or if you want to prepay the order with a check, that can be done as well. After your first order, we can set up net 30 day terms if you like. How do I reorder? Whenever you order from SNAFU, we always include a updated catalog with your order. When you are running low on our cards or if you want to add more cards to the ones you already have, you can use the order form in that catalog and simply fax or mail it to us. You can also call us and give us your order over the telephone at 1-800-766-5786. Can I order on your site? Yes! Go to our Card Samples page, to access the 200+ different designs available, or place a Bestseller Order and we'll select the cards for you. You can also download and print out a pdf of our order form. Then you can go through the designs on our site and write down the code numbers of the cards you want to order on the order form you have printed out. Fax the completed order form to: 1-651-698-8661 or mail it to: SNAFU Designs 2500 University Ave. West, #C10, St. Paul, MN 55114. How do I pay for an order? We prefer to have the first order paid for with a credit card (Visa, MasterCard or American Express). You can also prepay for an order or do it C.O.D. (money order of cashier's check). Once you have ordered with us, we can set up terms. We will need at least three business references along with bank account information (acct. number and name and telephone number of contact person we can speak to at the bank). Can I work with a sales rep? Yes, we love it when you work with one of our sales reps! Unfortunately, there are some parts of the country where we do not have representation, yet. In that case, please call SNAFU if you have any questions or we can even help you put together an order over the telephone. You can reach us at: 1-800-766-5786 during regular business hours Monday through Friday (CST). Can I place an order WITHOUT using a sales rep? Yes, we know that some buyers prefer ordering on their own rather than working with a sales person. It's completely up to you. Do you sell your cards to stores outside of the United States? At this time, we sell our cards to several stores in Canada. As for other countries, unless you are talking about a very large order, international shipping is so expensive, it’s not worth it and ends up costing too much. Although, if you work with a Freight Forwarder in the United States we are happy to ship to you. Display Questions Do I have to order a display when I order? No, you can order our greeting cards with or without a display. What type and size of displays do you offer? We sell a variety of different size displays. Mainly, we sell the white wire spinner variety that either stands on the floor or sits on a counter top. We sell one style and size acrylic display, which is quite a bit more expensive than the rest of our wire displays. Specific details on prices and sizes of our display can be found at: http://www.snafudesigns.com/display.html or on the order form that is mailed with our catalog. Do I have to pay for a display or is it free? If you order a display and fill it with full-dozens of with SNAFU cards, the display is FREE! Otherwise, we sell displays at our cost. The cost to ship the display to you is rolled into the price of the displays, so there is no additional shipping charge on top of the display price. Can I order a display WITHOUT ordering any greeting cards from SNAFU? No. At this time, we are unable to sell our displays without a card order. If I order a display, do I have to fill the display completely with SNAFU cards? If you order a display, you do not have to fill the display completely with our cards. For example, you could order 24 dozen cards and purchase one of our 48 pocket displays. Does the display come with a sign? Yes, when you order a display, you get a colorful 6” x 8” SNAFU sign that attaches to the top of the display. If you are not ordering a display from us, but would still like a display sign, just let us know. Any other questions? Please call 1-800-766-5786 or email your questions to info@snafudesigns.com. Thanks for your interest!

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